FixCounter Terms
Last updated: 19 October 2026.
These terms are between you (the business that signs up) and FelixRay Pty Ltd, an Australian company that makes FixCounter. By signing up or using FixCounter you agree to them.
1. What FixCounter is
FixCounter is a till and back-office app for phone and repair shops: sales, repairs, stock across stores, rosters and closing the day. Your staff use it; your customers do not sign in.
2. The free trial
- Solo: 15 days free. Multi-Store: 1 month free.
- No card is needed and every feature is on during the trial.
- When the trial ends, nothing switches off by itself and nothing is deleted. We contact you before it ends to set your plan.
- You continue by pressing Continue in the app; we then agree your plan with you.
3. Plans and prices
| Plan | Shops | Logins | Price (AUD, excluding GST) |
|---|---|---|---|
| Solo | 1 | Up to 5 | $129 per month |
| Multi-Store | 2 or more | 8 per shop | $199 per shop per month, or $159 per shop per month paid yearly |
More than 10 shops: talk to us. GST is added to these prices. Nothing is charged until you have agreed a plan with us. We give 30 days' notice by email before a price changes, and a change never applies in the middle of a paid period.
4. Your account and your staff
- You are responsible for who you add as staff and what they do in FixCounter.
- Each person has their own PIN. Keep PINs private and remove people who leave.
- You tell us straight away if you think someone has used FixCounter without permission.
5. Your data
- The business data you put in FixCounter is yours. On request we give you an export of it.
- Sales, refunds and closed trading days are kept for 5 years and cannot be edited or deleted, because businesses must keep these records.
- Our FixCounter privacy policy explains what we store and why.
6. Fair use
Use FixCounter only for your own lawful business. Do not resell it, try to break its security, or use it to store things it is not built for.
7. Support
Press Help in the app. We use remote support only when you allow it. Setup help (bringing in your stock list, setting up stores and people) is part of the plan.
8. Honest limits
Nothing in these terms excludes your rights under the Australian Consumer Law. FixCounter keeps selling when the internet drops and catches up when it is back, but it depends on cloud services and networks we do not own, so we cannot promise it will never be unavailable. FixCounter is not accounting or tax advice: you remain responsible for your GST, BAS, payroll and tax.
9. Liability
To the extent the law allows, our total liability is capped at the fees you paid us in the 12 months before the claim. We are not liable for indirect loss such as lost profit.
10. Ending
You can stop using FixCounter at any time; ask us for your data export first. We may suspend an account that breaks section 6, after telling you why, unless that would put other customers at risk.
11. Changes and law
We may update these terms with 30 days' notice by email. The law of New South Wales, Australia, applies.
Contact
FelixRay Pty Ltd, ABN 93 699 801 342 (ACN 699 801 342), registered office Bellbird NSW 2325, support@agents247.io