Terms of Service

What you're buying

An AI phone answering service: we answer calls to your diverted number, capture caller details, and deliver recordings, transcripts and summaries to you. The agent is automated and identifies itself as such when asked.

Plans and billing

Two plans, Solo (150 answered calls a month) and Team (500 answered calls a month), each with a per-call rate beyond the included calls. The prices are the ones shown on our pricing page at the time you buy; they include GST, and a tax invoice is issued for every charge. There is no free trial: the first month is charged when you buy, and the plan is month to month. A "call" is a real caller the agent answered; hang-ups before the greeting completes don't count. Monthly billing in advance via card; usage (extra calls) billed in arrears. Your agent does not answer a real caller until we have checked the configuration and switched the line on; we aim to do that within one business day of payment.

Setup. Setting the service up yourself costs nothing. If you ask us to do it for you, a one-off setup fee applies: $499 on Solo and $899 on Team, with introductory foundation rates of $299 and $599 for our first twenty customers. Multi-site and larger setups are quoted individually. The setup fee is charged once, is separate from the subscription, and is not refundable once the configuration work has been delivered and approved by you.

Discount and referral codes. Codes may be applied at checkout. Each code carries its own conditions (value, expiry, number of redemptions) which are stated when the code is issued; codes cannot be combined unless we say so, have no cash value, and may be withdrawn for future use at any time without affecting a code already redeemed.

Cancelling

Cancel from the dashboard at any time, effective end of the billing period. Remove your divert (one dial code) and your number behaves exactly as before you joined. We don't port, hold, or control your phone number — it never stops being yours.

Your responsibilities

• Your business configuration is yours: prices, service claims, guarantees. The agent says what you told it to say — if you list a fee, it will quote that fee. Keep it true.
• You must have the right to divert the number you connect.
• You'll tell your own staff that calls are answered and recorded by the service where law requires it.
• No use for unlawful purposes, spam operations, or emergency-services call handling. The service is not a triple-zero substitute and must not be positioned as one.

Appointment booking (where you switch it on)

Where you enable it, the agent can offer times from your configured availability and book an appointment on your behalf during a call. You set the availability rules; the agent can only book inside them. You remain responsible for attending or rescheduling what is booked. Bookings are recorded with the call that created them, and can be cancelled or changed by you from the dashboard at any time. Where booking is switched off, the agent captures the request and your team confirms it — nothing is committed on your behalf.

Honest limits of the service

Nothing in these terms excludes guarantees under the Australian Consumer Law. Beyond those: the service depends on carrier networks, speech providers and cloud infrastructure we don't own; we target high availability but do not promise uninterrupted service. If the agent cannot take a call, callers hear an apology message and your number continues to work as it did before you joined. The agent captures information; it does not enter contracts, take payments, or give professional advice on your behalf, and you shouldn't configure it to.

Liability

To the extent the law allows, our liability is capped at the fees you paid us in the 12 months before the claim. We're not liable for the content of calls, for a caller's decisions, or for work you quote or perform following a captured lead.

Data

Call data belongs to you (the business). Our Privacy Policy governs personal information. On termination you may export everything; deletion per the Privacy Policy.

Changes

We may update these terms with 30 days' email notice; continued use is acceptance. Price changes never apply mid-billing-period and get 30 days' notice.