No apps to install, no new number to print on your ute. Setting up takes one afternoon, and leaving takes one dial code. Here's exactly what happens, start to finish.
Pick your trade and most of the work is done — a plumber's agent already knows a gas smell means "hang up and ring 000", an electrician's agent already knows never to give DIY advice, a cleaner's agent already knows never to guess a price.
Then you make it yours: your services, your hours, your suburbs, your call-out fee. Edit, don't write.
You keep your number — nothing ports, nothing changes for your callers. You dial three short codes into your own phone that mean: "if I don't answer, if I'm on a call, or if I'm out of signal — send it to my receptionist." You still answer everything you can; the agent catches what you can't.
Going on leave? One more code diverts everything. Coming back? One code turns it off. We'll show you the exact codes for your phone — they're standard on every Australian network.
The setup ends with a test: call your own number from another phone and don't pick up. Twenty seconds later, your receptionist answers — and the call appears in your dashboard while you're still listening to it.
That's the whole system, proven with your own ears before a single customer has used it.
"Thanks for calling {your business} — quick heads up, this call's recorded for our records. What can I help you with?" It's honest from the first sentence: calls are recorded, and if anyone asks whether it's a robot, it says yes — one sentence, then back to helping. Most callers just get on with describing the job.
It asks what a good receptionist asks — who's calling, where the job is, what's happening, how urgent — one or two things at a time, and it doesn't re-ask what the caller already said. If someone rings about a burst pipe, it asks about the water mains before it asks how to spell their name. If someone describes a gas leak, it stops taking details and tells them to get out and ring 000.
It won't quote prices you haven't set. It won't promise arrival times it can't know. It won't take card details — ever. And it won't pretend a question it can't answer never happened: it says "I'll have the team get back to you on that", and the question comes to you with the rest of the call.
Name, callback number, address, the job in the caller's own words, urgency — plus the full recording and transcript. Ring them back between jobs with everything in front of you. The dashboard keeps every call searchable: what came in Tuesday night, what you've called back, what's still waiting.
“Burst pipe under the kitchen sink, water everywhere”
Answering now
The number is answered by the same agent you'd be buying. Ask it what it can't do — that's the best question.
No. It takes the caller's name, number and what they want, and sends it to you by email while they're still on the phone — you book it. Calendar and CRM connections are add-ons, some of them not built yet, and the agent is told never to promise one as though it were included.
Both. Diverting works the same way on a mobile and on a landline — one dial code on the handset, and one to turn it off again. You can divert only when you don't answer, only when the line is busy, after hours, or all calls.
We are not going to give you a number we have not measured. What we can tell you is the order it happens in: one phone call where you tell it about your business, then we build it and ring you from it so you hear it before anything is connected, then you dial the divert code when you're happy. Nothing points at your real number until you have heard it.
Recordings, transcripts and your dashboard are stored in Sydney, Australia. Some processing happens overseas: the speech and language services that let the agent hear and answer are run by providers outside Australia, so the words of a call pass through them while it is happening. It is your data — export it any time, deleted on request. The Privacy Policy sets out who those providers are and what they hold.
Yes, and you don't need us to do it. One dial code on your handset turns the divert off and calls come straight back to you — seconds, no phone call to us. Plans are month to month with no lock-in; tell us and billing stops at the end of the month you've paid for.
It says so. It tells the caller it will find out, takes their details and the question, and sends both to you — it does not guess, and it does not invent a price. An honest "I'll have someone get back to you" is the whole design; a confident wrong answer to your customer is worse than a gap.
No. You pick Solo or Team, the first month is charged when you buy, and you can cancel any month. Before you buy, ring the demo line — it is the same agent, and it will answer anything you throw at it. Your agent does not take a real call until a person here has checked the setup.
Always. Your number stays yours and simply diverts to us when you can't answer, or all the time if you'd rather. Leaving is removing the divert. We would rather keep you by being good than by holding your number.
Every hour of every day — weeknights, weekends and public holidays. You choose when your number diverts: all the time, or only when you don't pick up. An after-hours call counts the same as any other call on your plan. There is no night rate and no per-minute charge.
If they ask, yes — it tells them the truth in one sentence and carries on helping them. It never claims to be a person. Every call opens by saying it is recorded.
It tells them to hang up and ring Triple Zero, once, and it does that before taking any details. It is told what counts on your trade — a gas smell, a live electrical hazard, someone injured — and told that a thing merely being broken, blocked or closed is not an emergency.
Solo is $199 a month and includes 150 calls; Team is $449 a month and includes 500. Extra calls are $1 each. All prices include GST, there is no setup fee on either plan and no lock-in. The pricing page has the rest.
Yourself, in the dashboard, and it uses the new version on the next call — hours, services, prices it may quote, the prices it must never quote out loud, and the questions you get asked all day. If you also have a Quick Website, the same change updates the site.
The agent takes the caller's details, or leave yours here and we'll call you back. When you're convinced, the plans are on the pricing page.
