"My system has stopped" and "I want solar" are two different calls. It knows which one it is on.
An AI receptionist that takes a fault call with your diagnostic fee stated plainly, takes a new-system lead with no price and no payback, and never tells anyone to touch a panel, a cable or a roof.
Answering now
Our own line, answered by the same agent. Ring it and ask it anything.
agents247 is an Australian AI receptionist that answers the phone for solar and energy installers when you can't. It takes a fault call with your diagnostic fee, a new-system lead with no price and no payback, and never tells anyone to touch a panel. It takes the caller's name, number and what they need, then emails you the job before they hang up. Solo is $199 a month for 150 calls, Team is $449 for 500, GST included, no lock-in.
A red light on the inverter, a bill that doubled, and a homeowner who wants it looked at this week. They rang three installers. The one who answered got the fault call — and, because the agent asked, the battery quote.
From day one, before you customise anything.
- An inverter that is smoking, sparking, arcing or hot: switch off at the AC isolator and the DC isolator if they are safe to reach and clearly labelled, then 000 if there is smoke or fire. Nothing else, ever — solar DC does not turn off when the sun is up, and it never tells anyone to touch a panel, a cable or a roof. A battery with a burning smell: everyone out, 000, and nobody attempts to isolate it.
- Two streams, decided by the first answer. "My system has stopped, my bill went up, there's a red light" is a service call: your listed diagnostic call-out fee stated plainly, repairs quoted after inspection. "I want solar, a battery, a quote" is a lead: never a price, never a payback period, never a rebate amount — captured and booked for a site assessment.
- In either stream, never a savings figure, a payback estimate, a rebate or feed-in tariff amount, or advice about which retailer to be on. These change, they are jurisdictional, and a wrong one is a misleading claim.
- Smoke or a burning smell, a system completely off with a battery the house depends on, a commercial system down — urgent. Reduced output, a monitoring app not working, panel cleaning, quotes — not.
- It captures which stream, the inverter brand and what the display or app says, the system age, battery or not, roof type and storeys for a quote visit, and whether a recent bill is to hand.
What it refuses to do
Every fault call and every lead answered. Two plans, month to month, no lock-in.
The agent takes the caller's details, or leave yours here and we'll call you back. When you're convinced, the plans are on the pricing page.