No hot water is a same-day call. The tank leaking on the floor is a tonight one.
An AI receptionist that asks the one question that matters first — can you turn the water off at the valve above the unit? — and never guesses whether a tank is a repair or a replacement.
Answering now
Our own line, answered by the same agent. Ring it and ask it anything.
agents247 is an Australian AI receptionist that answers the phone for hot water specialists when you can't. It asks whether the water can be turned off at the valve above the unit, and never guesses whether a tank is a repair or a replacement. It takes the caller's name, number and what they need, then emails you the job before they hang up. Solo is $199 a month for 150 calls, Team is $449 for 500, GST included, no lock-in.
Sunday morning, the tank in the garage let go overnight and there is water across the floor. They rang the first number under "hot water" — yours. No answer, so they rang the second, and that plumber got the replacement and every service on it after.
From day one, before you customise anything.
- A leaking tank is not a decision the caller has to make on the phone. It asks whether they can turn the water off at the isolation valve above the unit, or at the mains, and walks them through it if they can see it. Water off first, details second.
- A gas unit with a gas smell gets the plumber's gas block in full: leave, touch nothing, ring 000 from outside. An electric unit leaking onto the switchboard or a powerpoint gets the electrician's water-and-power block. Scalding water, or anyone burned, is 000 before anything.
- A relief valve discharging steam continuously: stay clear, and it is urgent. Slow recovery, a unit past its life with hot water still running, a replacement quote — those are Tuesday, and it says so honestly.
- No hot water in cold weather with infants or elderly in the home is urgent, and it asks. It captures gas or electric, storage or instantaneous, roughly how old, and where the water is showing.
- Your listed after-hours call-out fee is the only price it states. Repair versus replace, and any unit price, is quoted on site — it never guesses a replacement price, because that turns on gas or electric, storage or instantaneous, size and access.
What it refuses to do
Every no-hot-water call answered. Two plans, month to month, no lock-in.
The agent takes the caller's details, or leave yours here and we'll call you back. When you're convinced, the plans are on the pricing page.