A broken shopfront at 11pm is not a glass problem. It is a security problem.
An AI receptionist that asks whether the opening can be secured tonight, keeps everyone's hands off the glass, states your board-up fee plainly and leaves toughened-versus-laminated to the glazier and the standard.
Answering now
Our own line, answered by the same agent. Ring it and ask it anything.
agents247 is an Australian AI receptionist that answers the phone for glaziers when you can't. It asks whether the opening can be secured tonight, keeps everyone's hands off the glass, and states your board-up fee plainly. It takes the caller's name, number and what they need, then emails you the job before they hang up. Solo is $199 a month for 150 calls, Team is $449 for 500, GST included, no lock-in.
Saturday night, a ground-floor window gone and a family that cannot lock the house. They needed someone to say "we can board it up tonight". The glazier who answered got the board-up, the replacement, and the shower screen they had been meaning to do.
From day one, before you customise anything.
- Broken glass with anyone cut is 000 first. Then: keep children and pets away, do not pick up glass by hand. It never advises anyone to remove glass, tape it, or knock the rest out — boarding up is your job.
- A broken window or door in an occupied property, a shopfront, anything at ground level overnight, a cracked glass door still in use — urgent, and it captures whether the premises can be secured right now.
- Fogged double glazing, splashbacks, mirrors, shower screens, quotes — not urgent, and it says so without making anyone feel dismissed.
- Toughened and laminated are not the same price and it does not guess which one a window needs. Australian standards decide it and you measure. Insurance is flagged, never advised on — you quote and document, claims advice is not ours.
- Your listed after-hours call-out or board-up fee is stated plainly. The glass itself is quoted on measure, and it captures what broke, where, ground floor or higher, residential or commercial, and a rough size if they can measure it.
What it refuses to do
Every broken-glass call answered. Two plans, month to month, no lock-in.
The agent takes the caller's details, or leave yours here and we'll call you back. When you're convinced, the plans are on the pricing page.