A branch on the powerline is not a job we book. It says so, and says who to ring.
An AI receptionist that asks about powerlines early because it drives everything, keeps people and cars out from under a leaning tree, and never says whether a tree can be removed — that is the arborist's call and the council's.
Answering now
Our own line, answered by the same agent. Ring it and ask it anything.
agents247 is an Australian AI receptionist that answers the phone for arborists and tree services when you can't. It asks about powerlines early, keeps people and cars out from under a leaning tree, and never says whether a tree can be removed. It takes the caller's name, number and what they need, then emails you the job before they hang up. Solo is $199 a month for 150 calls, Team is $449 for 500, GST included, no lock-in.
Wind warning for tonight, a gum lifting at the roots over the driveway, and a homeowner asking whether to move the car. They rang three arborists. The one who answered said "move it now, nobody under it" — and got the removal and the neighbour's.
From day one, before you customise anything.
- A branch or tree on a powerline, or touching one: stay well clear, do not approach, do not touch anything the tree is touching, keep others away, and ring the network distributor's emergency line you give us — or 000 if there is fire or immediate danger. This is not a job it books; it is an arborist's job only after the distributor has made it safe, and it says so.
- A tree on a house, a car with anyone in it, or across a road: 000 if anyone is hurt or trapped; otherwise everyone out from under it and away, urgent. A tree leaning, lifting at the roots or cracking in wind: nobody under it, nobody parking under it, urgent — do not wait for daylight to move a car.
- It never advises anyone to cut, prop, rope or take the weight off anything, and never suggests a ladder or a roof to reach a branch.
- The permission line: many trees in Australia are protected and councils require approval to remove or lop them. It does not say whether a tree can be removed, whether approval is needed, or what anybody's council rules are. It captures the request and flags that approval may be involved; the arborist advises — storm damage and immediate danger included.
- Your listed emergency call-out fee is stated plainly where you have one; everything else is quoted on site, because it turns on size, species, access, what is under the tree and where the debris goes. It captures what the tree is near, rough height and how many, down or still standing, truck and chipper access, and whether more weather is coming.
What it refuses to do
Every storm call answered, powerlines first. Two plans, month to month, no lock-in.
The agent takes the caller's details, or leave yours here and we'll call you back. When you're convinced, the plans are on the pricing page.