A fridge full of food does not wait for a callback.
An AI receptionist that takes the make, the model off the sticker and the fault in their words, states your diagnostic fee plainly, and never guesses whether the repair is worth it — that is the technician's call.
Answering now
Our own line, answered by the same agent. Ring it and ask it anything.
agents247 is an Australian AI receptionist that answers the phone for appliance repairers when you can't. It takes the make, the model off the sticker and the fault, states your diagnostic fee plainly, and never guesses whether a repair is worth it. It takes the caller's name, number and what they need, then emails you the job before they hang up. Solo is $199 a month for 150 calls, Team is $449 for 500, GST included, no lock-in.
Friday afternoon, a café's under-bench fridge has stopped and the weekend stock is in it. They rang three repairers in a row and booked the first one who answered. Yours rang out. That was a commercial account, not one visit.
From day one, before you customise anything.
- A burning smell, smoke or sparks from any appliance: switch it off at the powerpoint or the board if that is safe, and 000 if there is smoke or fire. A washing machine or dishwasher leaking near powerpoints gets the electrician's water-and-power block.
- A gas appliance is gasfitter work, not appliance work, and it says so if you do not hold the ticket — the gasfitter block applies in full.
- It never estimates whether a repair is worth it against a new appliance. It captures the appliance, the brand and model if they can read it off the sticker, the fault in their words and any error code on the display, and the technician says.
- A fridge or freezer down with food in it, a commercial fridge or oven in a food business, a leaking machine — urgent. A noisy dryer, a dishwasher not drying, a cosmetic fault — not, and it says so.
- Your listed call-out or diagnostic fee, stated plainly — including whether it comes off the repair if they go ahead, because callers always ask and you decide the answer. Parts and labour are quoted after diagnosis.
What it refuses to do
Every breakdown call answered. Two plans, month to month, no lock-in.
The agent takes the caller's details, or leave yours here and we'll call you back. When you're convinced, the plans are on the pricing page.