FixCounter support

Help for the staff of shops that use FixCounter, the till and back-office app for repair and accessories shops.

The quickest way: report it from the app

In FixCounter press Report a problem (the small link at the bottom of the screen), or open More › Help & support. Say what you were doing and what went wrong. The app adds the screen you were on and the last error, so we can find it. You can add a picture. Your reply appears in the same place.

Common questions

This computer says "Set up this computer". Ask the back office for a pairing code: Admin › Settings › Pair a computer. Type it on the set-up screen within 15 minutes. A code works once.

I forgot my PIN. The back office gives you a new temporary PIN (Admin › Staff, then New PIN). You choose your own PIN the first time you sign in with it.

This computer is at the wrong store. A back-office person signs in and uses More › Move this computer to another store.

I work at more than one store. On the PIN screen press Change store, choose the store and sign in.

"No connection". FixCounter needs the internet. Check the shop's connection, then reload.

The receipt does not print right. Choose the receipt printer and 80 mm paper in the Windows print window. Tell us the printer's make and model.

I installed FixCounter from the Microsoft Store. It is the same FixCounter in its own window and needs the same one-time set-up code from the back office.

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FelixRay Pty Ltd